Privacy Policy

Effective date: This policy applies from the date it is published.

深圳市拉拉朵奇贸易有限公司, a company established in the People's Republic of China, trading under the brand LALA DOLCE, operates this online store. For purchases made directly through this Store, your contract of sale is with 深圳市拉拉朵奇贸易有限公司. A separate New Zealand entity may also operate under the LALA DOLCE brand through other sales channels. Unless expressly stated otherwise, that entity is not the seller for purchases made directly through this Store. Our public business address is: Room 904, Building 5, Wendefu Garden, No. 2002 Houhai Avenue, Minghai Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong 518000, China. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our store, place an order, contact us, or otherwise use our services.

Personal information we collect

Depending on how you interact with us, we may collect your name, email address, telephone number, billing and delivery address, account details, order details, product preferences, communications with us, and information needed to handle returns or support requests. We may also collect device, browser, IP address, usage, cookie, and similar technology information when you use our website.

Payment information is processed by our payment service providers. We may receive transaction details, payment status, and limited payment information necessary to process and support your order.

How we collect personal information

We collect information directly from you when you browse, create an account, place an order, subscribe to communications, contact us, submit a return request, or otherwise provide information. We may also collect information automatically through cookies and similar technologies, and from service providers that process information for us.

When we collect personal information directly from you, providing information is generally voluntary. However, some information is necessary to process an order, arrange delivery, provide customer support, or comply with legal obligations. If you do not provide information reasonably required for those purposes, we may be unable to complete the relevant transaction or provide the requested service. We will take reasonable steps to tell you the purpose of collection, the intended recipients, our identity and contact details, whether providing the information is voluntary or required, the consequences of not providing it, and your rights of access and correction, as required by Information Privacy Principle 3.

Where personal information is collected indirectly, we will take the steps required by the Privacy Act 2020 and Information Privacy Principle 3A where that principle applies.

How we use personal information

• to operate and improve the store and provide products and services;
• to process payments, orders, delivery, returns, refunds, and customer support;
• to communicate with you about your account, order, enquiry, or service updates;
• to prevent fraud, misuse, security incidents, and unlawful activity;
• to meet legal, accounting, tax, and regulatory obligations; and
• to understand website use and improve our products and customer experience.

Who may receive personal information

We may disclose information to Shopify, payment service providers, analytics and technology providers, customer-support providers, cloud providers, couriers, fulfilment partners, suppliers, delivery partners, professional advisers, and government or law-enforcement bodies where required or permitted by law.

Where we use marketing providers, they may process information for marketing or promotional communications only where that activity is enabled and permitted. You can opt out of promotional communications using the unsubscribe method provided or by contacting us.

Shopify and overseas processing

Our store is powered by Shopify. Shopify and other technology providers may process information in countries outside New Zealand. We may also send information to overseas fulfilment partners, suppliers, service providers, couriers, or delivery partners where necessary to process and deliver an order or provide support.

Our Store is hosted by Shopify. When you visit, browse, or make a purchase from our Store, Shopify may collect and process personal information about your interactions with our Store. Where Shopify Network Intelligence and related Shopify enhanced services are enabled, Shopify may also process information based on your interactions with this Store, other merchants, and Shopify in order to provide services such as improved personalization, store performance, analytics, fraud prevention, and more relevant advertising or marketing features.

Information may be shared with Shopify and other service providers, including providers located outside New Zealand, where necessary to provide these services. Shopify's processing of personal information is also governed by its own consumer privacy practices. You can learn more in Shopify's Consumer Privacy Policy: Shopify Consumer Privacy Policy.

We will take reasonable steps to ensure overseas disclosure is handled consistently with the Privacy Act 2020, including the principles relevant to overseas disclosure under Information Privacy Principle 12.

Cookies and analytics

We and our service providers may use cookies and similar technologies for essential store functions, security, preferences, measurement, and analytics. Your browser may allow you to control cookies, but disabling some cookies may affect store functionality.

Security and retention

We use reasonable safeguards appropriate to the information we hold. No online transmission or storage system is completely secure. We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order administration, support, legal, accounting, tax, fraud-prevention, and dispute-resolution requirements.

Access and correction

Under the Privacy Act 2020, you may request access to personal information we hold about you and request correction of information that is inaccurate, out of date, or incomplete. We may need to verify your identity and may apply lawful exceptions. Contact us using the details below to make a request.

Privacy complaints

If you have a privacy question or complaint, contact LALA DOLCE first so we can investigate and respond. You may also contact the Office of the Privacy Commissioner in New Zealand where appropriate.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date where required.

Privacy contact

Legal entity: 深圳市拉拉朵奇贸易有限公司
Trading name: LALA DOLCE
Email: lululusz88@gmail.com
Address: Room 904, Building 5, Wendefu Garden, No. 2002 Houhai Avenue, Minghai Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong 518000, China.